Browse the sections below to find answers to the most frequently asked questions regarding Osprey® Online. Can’t find what you’re looking for?
How can I make sure the AM alloy I selected will work on my specific Laser Powder Bed Fusion (L-PBF) equipment?
We have suggested a couple of powder size distributions for popular L-PBF equipment, based on our experience and access to the equipment available within Sandvik Additive Manufacturing and the BEAMIT Group. For the largest available batch of all our available products we also provide a copy of the certificate of analysis, which includes chemical composition and powder size distribution, as well as physical test data such as apparent- and tap density and flow tests. We recommend you compare the certificate of analysis to your company’s purchase specification.
Is there a minimum order weight?
Yes. Each product is pack in labelled CurTec containers which represent the minimum order which is 5 kg for Ti6Al4V powder, and 10 kg for all other products.
Is there a maximum order weight?
Yes. Each product has a maximum order weight, typically set at 1000kg.
Can you arrange for air freight delivery, to reduce the freight time?
The AM powder products currently available via Osprey® Online are not available for air freight deliveries, as we aim to provide a sustainable solution with efficient ground based logistics. However, for AM powder products not sold from stock, alternative logistic arrangements can be made directly with the relevant production unit by contacting our customer service team.
Is it possible to ship my order to our company’s facility outside Europe?
The AM powder products available via Osprey® Online are restricted to ground-based transportation within Europe. However, for Ti6Al4V AM powder products and other products currently not in stock, alternative logistic arrangements can be made directly with the relevant production unit. To learn more, please contact our customer service team.
Can I arrange collection of the goods directly from Sandvik’s metal powder warehouse?
The AM powder products available via Osprey® Online are restricted to ground-based transportation within Europe, using preferred logistics partners to provide a sustainable, high quality delivery performance with competitive freight costs. However, for Ti6Al4V AM powder products and other products currently not in stock, alternative logistic arrangements can be made directly with the relevant production unit. To learn more, please contact our customer service team.
Can I change the shipping address for my order?
Yes. The shipping address can be amended – or a new location added – by visiting the Company Account section under Your Account. Please note that eachnew delivery address undergoes a mandatory check and verification, which may result in a short delay.
Can I add an additional user to my company account?
Yes. Additional users can be added or removed in the Manage Users section under Your Account.
Will new products and materials be added to the webshop?
Yes. We will continuously add more metal powders for additive manufacturing to Osprey® Online, based on the demand. If there is a specific alloy you would like to see offered online, please feel free to let us know!
Can I apply for a credit facility for new orders?
We review credit applications for new orders on a case-by-case basis. Therefore, in credit related matters please contact our customer service team , for more information. Including the required credit limit value based on standard terms, over a 30 day period, to cover your order requirements and any credit references or ratings your company has secured i.e. Dun & Bradstreet (D-U-N-S Number).
I’ve noticed a quality issue with my metal powder product. How do I resolve this?
We always aim to provide premium quality metal powders, and to make sure we don’t just meet but exceed our customers’ expectations. Please contact us with a description of your issues, including the batch- or order number, and we will get back to you as soon as possible.
What is the recycled content of the Sandvik’s metal powders for additive manufacturing?
The recycled contents of our metal powders for AM varies by grade. Stainless steel tends to have a higher recycled content compared to maraging steels, for example. Read more about our journey toward more sustainable manufacturing here, here – or get in touch with our customer service team for more information.